COVID-19 Pandemic
Due to the limited number of international flights, postal services around the world are experiencing delays. Patience is required.
Please check the following page for COVID-19 updates from the Postal Service of your country: https://www.singpost.com/covid-19-updates/international-post-parcel-services-updates
General
1 – Prices are in US$ (US Dollars) exclusive of shipping cost (Currency converter: http://www.xe.com).
2 – Refund and Returns Policy: HERE
3 – All sales are final for secondhand mouthpieces, custom ASC mouthpieces and accessories, no return accepted.
4 – ASC Mouthpieces are made to order in my workshop in Singapore and a delay of 4 to 6 weeks is expected from purchase to shipping.
5 – For items on backorder, please expect a delay of 4 to 8 weeks.
6 – Taxes and Duties on arrival in your country, if any, are your responsibility.
7 – I use Registered Airmail Service from Singapore Post (www.singpost.com) as standard. This service provide insurance of up to S$68 (Singapore Dollars).
8 – For full insurance, I recommend to use SpeedPost (www.speedpost.com.sg), the courier service of Singapore Post. Cost is around US$50 for most destinations around the world.
9 – Registered Airmail Service usually takes 10 working days within Asia-Pacific, 15 working days to Europe, 21 working days to the US and the rest of the world. Note that it can take considerably longer for some countries such as Canada. Singapore Post usually sends parcel out of the country within 2-3 working days, delays incurred (if any) are at the final destination.
10 – My responsibility for your item(s) is engaged until I provide you with the tracking number and drop the parcel at the post office. Should a parcel is declared lost by Singapore Post, I will not cover the replacement cost of the lost item(s).
11 – A one time adjustment session is accepted for ASC Series (Scirocco, Mistral & Foehn) mouthpieces within 7 days of delivery of the mouthpiece. Buyer pays for additional shipping costs both ways. For the avoidance of doubt, adjustments can only be made on mouthpieces that have been payed in full.
Mouthpiece Refacing
1 -After the “Testing and Evaluation” phase, I will provide you with the work list I intend to do and the benefits it should bring. You have to approve my recommendations before I start the work. I will not do any work prior to receiving your approval.
2 – Payment for all services done must be made in full before returning the mouthpiece back. If approved work has been completed and payment has not been made within 30 days after informing the owner of work completion, the mouthpiece(s) will be considered abandoned and will become my property.
3 – International packages should be marked “Used Mouthpieces for Repair”. I recommend to use Registered Airmail services. Please provide me with the tracking number as soon as available (Taxes and Duty on arrival in Singapore or on return to you, if any, are your responsibility and will be charged back to you at cost). I am not responsible for lost or damaged mail items by postal or courier services.
4 – Please clean and sanitize your mouthpiece before sending it to me. I recommend to use a solution of white vinegar and water. I reserve the right to charge you an additional US$35 fee if your mouthpiece is dirty. Hard rubber mouthpieces may suffer from discoloration after cleaning and become brown/green. I do not take responsibility for the discoloration of your mouthpiece following cleaning.
5 – My responsibility for your item(s) is engaged until I provide you with the tracking number and drop the parcel at the post office. Should a parcel is declared lost by Singapore Post, I will refund you the cost of the refacing work and forward you the amount received from insurance (if any). I will not cover the replacement cost of the lost item(s).