First and foremost, your satisfaction is my utmost priority as a craftsman so if you purchased an ASC product and have any questions or concerns, please reach out to me using the contact page. I am always happy to discuss, just be mindful of the time difference with Singapore!

Overview

My refund and returns policy lasts 7 calendar days. If 7 calendar days have passed since your purchase, I can’t offer you a full refund or exchange. Should you wish to return your ASC mouthpiece, fill-in the following RMA Request Form at the bottom of this page within 7 calendar days of the item being received.

To be eligible for a return, your item must be in perfect/like new condition. It must also be in the original packaging. Damaged items (including scratches, wear of any kind, removal of protective blue tape on mouthpieces, sent back unclean or missing any original parts, including packaging) will be sent back to the purchaser and no refund will be granted.

Only regular priced items purchased from the Avel Sound Concept website may be refunded. Sale/Discounted items, custom orders (i.e. non-standard tip opening), gold-plated ASC products or secondhand items cannot be refunded.

Refunds

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.

If you are approved, the original purchase price only, excluding all shipping costs and restocking fee, will be refunded, and a credit will automatically be applied to your credit card or original method of payment, within the time required by PayPal and/or your bank to process the refund.

Returned ASC Mouthpieces are subject to a non-negotiable 10% restocking fee to cover cleaning, processing fees and logistic costs. I am a one-man business and I try to keep the cost of my mouthpieces as low as possible for customers to enjoy but unfortunately, I can’t waive the restocking fee.

Shipping returns

Mailing address for returns:

Address in Singapore

Details of address will be provided on initial acceptance of the return.

You will be responsible for paying for your own shipping costs for returning your item. Avel Sound Concept is not responsible for any customs duties or taxes incurred on international orders.

I strongly urge you to consider using a trackable shipping service and purchasing shipping insurance. I do not take any responsibility for lost/damaged items by postal or courier services.

Donat Mouthpieces

For Donat mouthpieces, please refer to the following page: https://avelsoundconcept.com/brass-winds/